Our Guarantee

We believe our customers deserve the best possible shopping experience so please email us at support@tiux.co if you have any questions or comments.

Refunds

If you are not completely satisfied with your purchase, please request a refund within 30 days upon receiving your order. Items must be must be unworn, unwashed, and undamaged.

To request a refund, please send an email to support@tiux.co and include “Refund” in the subject line. A refund will be issued back to your original payment method within 7-14 business days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to the email address you provided us at checkout. Your financial institution may require additional time to process the refund to your account.

Please note that shipping fees are non-refundable. The original shipping fee will be deducted from your refund.

Customers are responsible for the return shipping costs unless the product is defective or incorrect items were sent to you. We strongly recommend that you insure your shipping as any damage that occurs after the item has been initially delivered to the customer is the responsibility of the customer.

Exchanges

To request an exchange, please send us an email to support@tiux.co and include “Exchange” in the subject line.

Exchange requests must be made within 30 days upon receiving your order. Items must be must be unworn, unwashed, and undamaged.

Customers are responsible for the return shipping costs of the original item unless the product is defective or incorrect items were sent to you. We strongly recommend that you insure your shipping as any damage that occurs after the item has been initially delivered to the customer is the responsibility of the customer.

Exchanges will be shipped out once the original item has been received and inspected.

Shipping cost for the new item is covered by Tiux.

International Orders

Orders outside of the USA and Canada are not eligible for a refund or exchange.

Sale Items

Please note that items bought on sale or using any discount or promotional code are not eligible for return or exchange.

Size Guide
OTC Compression Socks
XS
S
M
L
Women’s US Shoe Size

5 – 7

7.5 – 9.5

10 – 12

Men’s US Shoe Size

6 – 8

8.5 – 10.5

11 – 13

Calf Circumference

26 – 34 cm
10.5 – 13.5 in

30 – 38 cm
12 – 15 in

34 – 42 cm
13.5 – 16.5 in

38 – 46 cm
15 – 18 in

Crew Compression Socks
XS
S
M
L
Women's US Shoe Size

5 – 7

7.5 – 9.5

10 – 12

Men's US Shoe Size

6 – 8

8.5 – 10.5

11 – 13