Frequently Asked Questions
What is graduated compression?
Graduated compression technology applies continuous and controlled pressure, with the highest compression rating at the ankle and decreases towards the knee. Graduated compression socks help promote circulation by pumping blood back to your heart. Read more about the benefits of graduated compression socks.
What is the compression rating in Tiux socks?
Tiux Performance Compression Socks have a compression rating of 20-25 mmHg, while the Endurance Compression Socks are 25-30 mmHg.
What types of yarn are used to make Tiux compression socks?
Our socks are made from nylon and spandex yarn.
What size should I buy?
Measure your ankle and calf circumference and refer to our size guide. It’s best to size down if you’re between sizes.
Where do you make your socks?
Our socks are made in Taiwan.
How should I care for my Tiux socks?
Tiux socks should be washed after each use. Machine wash on delicate cycle and air dry.
What currency is used on your site?
Our products are in US dollars.
What are my payment options?
We accept Visa, Mastercard, American Express and PayPal.
Will my credit card be charged automatically?
Yes, your credit card will be charged automatically. We will ship your socks once the payment has been cleared.
Do you offer free shipping?
Yes, free shipping is available for US and Canadian orders.
Do you ship internationally?
Yes, all international orders outside of USA and Canada are shipped via USPS First Class Mail International and will typically take 7–12 business days. International orders are shipped for a flat rate of $10. Additional duties and fees may be due at customs.
International orders will go through customs, which may delay the arrival time of your package. As such, USPS does not guarantee a specific delivery date. Packages may be subject to customs fees and duties upon arrival at the destination country. All international customers are responsible for their country’s customs fees and duties. Fees vary from country to country and Tiux is not responsible for these fees. Customs forms are filled out in accordance with International law to accurately reflect package value and contents. Please contact your local postal service for details regarding customs fees.
Please note that USPS First Class Mail International order tracking will not be available after the package has left the United States. As such, Tiux will not be responsible for any lost or stolen packages once they have left the United States.
When will my order be shipped?
If your order was placed Monday through Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 11:00 pm PST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an email confirmation once your order has shipped.
How do I track my order?
Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information. You can check on an order’s status at any time.
What is your return policy?
We want you to love your Tiux socks. If you’re not 100% satisfied with your order, return the socks for an exchange or refund. All returns must be made within 30 days of purchase. Read more about our return policy.
What if my socks are damaged or defective?
If you received a damaged item, please send an email to firstname.lastname@example.org with your order number and a photo of the socks. We’ll get it sorted out right away!